This shipping policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from our online store, you agree to the information below.
All orders are shipped within 1 to 2 days from the day you place your order for in-stock products. Products out of stock or on pre-order may be subject to additional delays.
Once your order has been shipped, you will receive a confirmation e-mail with tracking information.
Delivery time
- USA & North America: 7 – 10 days
- Europe and Switzerland: 7 – 10 days
- Rest of the world: 7 – 10 days
Shipping costs
FREE
Terms of delivery
The products in our catalog are shipped from our warehouses in Europe and Asia using international logistics companies. Once your parcel has arrived on your territory, it will be transferred to a local delivery company who will take care of getting your order to your delivery address.
To track your parcel, it is important to use an international online tracking site from the start of shipment to arrival in your country, which we recommend:
Also, we cannot change the delivery address once it is in transit. If you need to change the delivery address of your order, please contact us within one day of placing your order at support@goth-clothing.com.
Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy.
Packages damaged in transit
If you notice that a parcel has been damaged in transit, please reject the parcel from the courier service if possible and contact our customer service department. If the package was delivered without you being present, please contact customer service:
We will respond within 24-48 hours.
Mail: support@goth-clothing.com
Customer service available Monday to Friday / 9am to 5pm.